DEVELOPING RELATIONSHIPS
I am confident I have a range of communication methods which suit the needs of the families I work with
I have a clear understanding of how each parent/carer prefers to communicate and how this is manageable.
I understand the principles of data protection and confidentiality.
The social media sites I use have appropriate privacy settings.
Reflective questions…
What methods do I use to encourage families to communicate in a meaningful manner?
How well do I gather feedback from children, parents and carers about how effectively I communicate?
Education Scotland Quality Indicators
I am confident I can negotiate with families about their expectations of care
I have clear information available for parents.
I regularly collect feedback and use this to improve and adapt my service
Written agreed contracts are signed and dated showing review and renewal if appropriate.
Reflective questions…
What methods do I use to share information with parents and carers?
How do I gain feedback about my service and parents/carers expectations, and how do I use this to improve my service?
Education Scotland Quality Indicators
Learning provision: 2.7 Partnerships – Engagement of parents and carers in the life of the setting; The promotion of partnerships; Impact on children and families
I am confident that I am meeting the needs of my own family whilst caring for other children
I regularly review the impact of business on my own family life.
Reflective questions…
What methods do I use to gain feedback from my own family about the impact of my business on family life?
Education Scotland Quality Indicators
I am confident I know what I can and can’t discuss with families if I have any concerns about a child in my care
I have clear child protection procedures which I give to families at the initial contract meeting.
I can, and do, seek advice from appropriate professionals when I need to.
Reflective questions…
How do I update my knowledge about safeguarding and child protection?
When do I have the opportunity to discuss appropriate sharing of information?
Education Scotland Quality Indicators
I am confident I can work with families to encourage healthy behaviours
I share the strategies I use to promote healthy lifestyle with the children and with parents.
I share a information with parents/carers as appropriate using a variety of methods.
Reflective questions…
What activities and experiences do I create with children to promote health and wellbeing and how do I share these with families.
How well do I know individual family’s needs?
Education Scotland Quality Indicators
I am confident parents/carers can approach me to resolve any issues, however they have clear information about Care Inspectorate procedures with regard to making a complaint
I am proactive in seeking feedback about my service from children and parents.
I have a clear complaints policy with information about how to complain via The Care Inspectorate.
Reflective questions…
How effective am I in resolving issues informally with parents and carers?
How effective is your complaints procedure in setting out clearly the process for parents to follow?
Education Scotland Quality Indicators
I am confident I have access to a range of support services which can support the families I work with
I have information about local and /or national support agencies who can support children.
Reflective questions…
In what ways do you provide helpful information to parents in relation to children care and learning needs?
Early Years Information Pathway for professionals
Education Scotland Quality Indicators
Learning provision: 2.7 Partnerships – Engagement of parents and carers in the life of the setting; The promotion of partnerships; Impact on children and families